There is a 48 hour notice period to cancel or rearrange appointments. Outside this period there will be either a late cancellation fee of £100, this may be redeemed from any holding deposit. Late arrivals of 15 minutes or more might not be able to be seen.
We do not offer refunds on any treatment delivered. However, if you change your mind about any treatment purchased within 14 days, we are happy to exchange it for an alternative treatment or product or offer you a refund. We do not offer refund on skincare products sold.
Treatment reviews may be carried out between 2 and 4 weeks following treatment. Reviews will never be performed when there is evidence of swelling, bruising, inflammation or pain. One treatment review only will be performed per treatment and never outside the 4 weeks period following treatment. Reviews refer to the treatment delivered and include the agreed volumes and doses of any used and paid for product. Additional services or products will be charged accordingly.
Children are welcome into our clinic. However, our staff are unable to supervise children during treatments for both health & safety and insurance reasons. Please could we politely ask that you do not bring your children along to your appointment with us unless they are supervised by another adult. Children will not be allowed into treatment rooms for health and safety reasons.